Shepard Painting Solutions
Terms & Conditions
1. Scope of Work
Shepard Painting Solutions (SPS) agrees to provide the services specifically outlined in the approved proposal.
All paint, materials, equipment, and labor are included unless otherwise noted in writing.
SPS is not obligated to perform work not expressly included in the proposal.
Any additions or modifications to the scope must be approved in writing and may result in pricing or schedule adjustments.
Standard application includes necessary preparation and up to two finish coats unless otherwise specified.
Additional coats required due to color selection, substrate condition, or client change may result in additional charges.
2. Scheduling
Projects are scheduled upon receipt of the required deposit.
SPS makes every effort to maintain agreed start dates; however, scheduling may be adjusted due to weather, material delays, or unforeseen circumstances beyond SPS control.
Exterior work may be postponed due to weather conditions that would compromise product performance or warranty.
3. Client Responsibilities – Residential
Interior:
• Remove wall décor and fragile items.
• Move furniture at least 3 feet from work areas when possible.
• Be present (or have a designated representative present) on the final day for walkthrough and payment.
Exterior:
• Remove exterior décor and move items at least 20 feet from work areas when possible.
• Suspend yard services during the project duration.
• Provide access to one electrical outlet and one water source.
SPS is not responsible for damage resulting from pre-existing conditions, previously failed coatings, or items moved by the client.
4. Completion & Final Payment – Residential
Final payment is due immediately upon completion of the painting scope outlined in the proposal and is collected prior to crew departure on the final day of work.
Minor punch list items do not delay final payment and will be completed promptly.
Unpaid balances beyond five (5) calendar days from completion are subject to a 1.5% monthly service charge (18% annually).
5. Deposits & Cancellations – Residential
A 50% deposit is required upon proposal approval to secure scheduling.
Cancellations within fourteen (14) calendar days of the scheduled start date are subject to a cancellation fee of 10% of the total project value to cover administrative and scheduling costs.
6. Paint & Color Selection
Client must submit final color selections at least two (2) weeks prior to project start.
Color changes after materials have been ordered may result in additional charges.
Any color matching performed is intended only as a close approximation, and exact matches cannot be guaranteed.
6A. Wood Stain & Transparency Finish Disclaimer
Client acknowledges that stain and transparent coating colors are affected by numerous variables beyond SPS’s control, including but not limited to wood species, age, grain pattern, density, moisture content, previous coatings, weathering, sun exposure, repairs, and substrate condition.
Color samples, stain charts, and manufacturer representations are intended as general references only and do not guarantee a specific final appearance. SPS does not provide color matching services and makes no representation or warranty that the finished color will match the client’s expectations, samples, photographs, existing surfaces, or previously stained areas.
The client is solely responsible for selecting stain colors and approving any samples provided prior to application.
If the client requests changes after stain application due solely to dissatisfaction with the color selection, such work shall be considered additional work and billed separately. Corrective measures may require stripping, sanding, surface preparation, re-staining, and refinishing, which can substantially increase project costs and may exceed the original contract amount.
Due to the nature of wood staining, complete color uniformity between boards, repairs, replacement materials, or adjacent surfaces cannot be guaranteed.
7. Warranty – Interior Residential
SPS offers a Limited Lifetime Warranty on interior workmanship to the original purchaser only (non-transferable).
This warranty covers peeling, chipping, blistering, or failure resulting from workmanship.
Warranty does not apply to structural movement, moisture intrusion, previously failed coatings, abuse or misuse, horizontal/walking surfaces, or third-party alterations.
8. Warranty – Exterior Residential
SPS offers a five (5) year workmanship warranty on exterior services to the original purchaser only (non-transferable).
Natural fading, weathering, and environmental exposure are not considered defects.
Warranty exclusions mirror those listed in Section 7.
9. Warranty Exclusions
No warranty is provided on cabinet coatings, deck coatings, or surfaces subject to foot traffic.
SPS is not responsible for coating failure due to unsound substrates, excessive moisture, or structural deficiencies.
10. Force Majeure
SPS is not liable for delays or inability to perform caused by events beyond reasonable control, including material shortages, supplier delays, natural disasters, or government actions.
11. Commercial Project Terms (Commercial Projects ONLY)
The following terms apply specifically to commercial projects and supersede residential payment structure where applicable.
Proposal Validity:
This proposal is valid for 30 days. Approval within this period secures current pricing.
Approved commercial projects must be scheduled for completion within 90 days of approval or may be subject to pricing adjustments.
Payment Structure:
30% Deposit due upon approval (dates not reserved until deposit is received).
30% Progress Payment due at project midpoint unless otherwise agreed in writing.
40% Final Payment due upon completion of SPS scope.
Final payment is due within seven (7) calendar days of invoice unless otherwise agreed in writing.
SPS reserves the right to suspend work if scheduled payments are not received as agreed.
Completion & Punch List:
Punch list items will be addressed within five (5) business days of written notice.
Final payment is not contingent upon overall project closeout, owner funding, or completion of other trades.
Workflow & Jobsite Conditions:
Pricing assumes uninterrupted workflow and reasonable jobsite readiness upon mobilization.
Delays, resequencing, restricted access, or return mobilizations caused by others may result in additional charges, which will be documented and billed accordingly.
12. Acceptance
Approval of the proposal constitutes acceptance of these Terms & Conditions and acknowledgment that they have been read and understood.