FAQs

Have questions? Keep reading! If you don’t see the answer to your question below, feel free to give us a call!

I think I want a free estimate. How does that work?

It’s simple. Contact me by phone or by filling out the online scheduling form and I will be happy to arrange a convenient time to meet with you at the proposed job site, whether it’s your home or a place of business. During the estimate, we’ll go over the details of the job you are interested in having done, and before I leave, I will give you an exact, all-inclusive price on what it will cost to do the proposed work for you. Later that same day you will receive an official estimate via email. If you accept, just let me know and we will schedule a start date for your job!

I’m afraid of my house turning into a construction site. Also, I have kids, pets, etc! How disturbing will the painting process be to our living environment?

The Shepard Painting Solutions motto is “Dedication without interruption.” What that means is: I treat your home the way I treat my own home – with respect. My goal is to complete the job for you quickly, professionally, and with as little disturbance as humanly possible. On jobs that require me to be there for multiple days, rest assured that work areas will always be cleaned, neatly organized, and covered so that nothing is left in your way when I leave for the day. All paints, brushes, and materials are sealed at the end of the work day for the safety of your family and pets.

Is the paint you use safe? I’m concerned about my family breathing in paint fumes. What are VOCs?

Over the past 15+ years as a professional painter, I have done A LOT of research on the gambit of products available, not only to contractors, but also to consumers. Products are constantly being revamped and reinvented in attempts to be more “green” and to provide a higher safety rating for us all. However, the simple fact of the matter is that there is no paint in existence that is 100% safe to breathe – but some are safer to use than others. Almost every paint company on the market today pushes at least one product line that claims to have “zero VOC”. What is VOC you may ask? VOC stands for Volatile Organic Compounds. Volatile Organic Compounds are essentially the fumes that are emitted into the air by the paint during the curing (drying) process. So, zero VOC is great then, right? Nothing bad to breathe in, right? In theory, yes. Practically speaking though, it is never actually zero VOC. Although the can of paint you purchase says “zero VOC” on it, it is referring to the base you purchased, minus any tint. Tint, inherently has a very high amount of VOC in it. AND the darker the tint, the higher the VOC. So, the moment you put tint into the paint can to mix up that favorite color, you’ve now added VOCs back into the equation. Is it at least good to start with zero before tinting? Of course, but just keep in mind that as soon as you color your paint, it is no longer zero voc.

The good news: With proper ventilation and application procedure by a professional (me), there is nothing to worry about at all. Although a mild paint odor might linger for a few hours after the job is completed, it will dissipate shortly, with no health risk to you or your family.   

What products do you use? Can I pick colors from another company?

I use the very best product lines from Sherwin Williams, including SuperPaint, Duration, Emerald, and Pro Classic. As for color options, you can pick any color offered by any company, and I can have it located in the database so it can be mixed up in the product I prefer to use and can guarantee. However, if you prefer another brand, I am happy to accommodate!

What kind of payments do you accept?    

I have the ability to accept almost any form of payment, including: check, cash, credit card, PayPal, and Venmo.

Is there a deposit required? Why?

Yes. I require a 50% deposit on jobs that will take more than 2 days. That deposit helps me cover my up-front costs with purchasing paint and materials. The remainder is due when the job is complete and only upon your 100% satisfaction. *I’ve never had an unsatisfied customer and I’m committed to making sure you’re pleased with the results of my work!

You did an excellent job! Is there somewhere I can leave you a review?

First of all, thank you! I love to make my clients happy. The fact that I can offer a service that brightens up your day is what keeps me going! If you want to leave a review for me you can do so by logging into your Google or Yelp account. When logged into your Google (gmail) account, search for Shepard Painting Solutions in your Google search bar, and then click “Write a Review” on my business profile. To leave a review on Yelp, you’ll need to create a Yelp user name if you don’t already have one. Once logged in, simply search for my business and click “Write a Review.” Also, most of my business comes from word-of-mouth by satisfied clients. If you love the paint or stain job I did for you, please tell a friend! Thank you!